Refund policy

Thank you for shopping at Cienna Beauty Store. Please read our policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products and for hygiene and safety reasons, all sales are generally final. We do not accept returns or exchanges once an order has been placed and processed.

Refund Eligibility

Refunds are only considered in very limited circumstances, such as:

  • The item received is significantly damaged or defective

  • The wrong product was sent

If one of these situations occurs, customers must contact us within 48 hours of receiving the order.

Required Proof

To request a review for a refund or replacement, you must provide:

  • Your order number

  • Clear photos or videos of the issue

  • A short description of the problem

Requests that do not include sufficient proof may not be approved.

Non-Refundable Situations

Refunds or returns will not be provided for:

  • Change of mind after purchase

  • Incorrect address entered at checkout

  • Minor packaging damage caused during shipping

  • Delays caused by shipping carriers or customs

Review Process

If your request meets our requirements, we will review the case and determine whether a replacement or refund is appropriate.

Contact Information

If you believe your order qualifies for review, please contact us at:

Email: ciennabeautystore@gmail.com

Please allow 24–48 business hours for a response.